Technical Support Analyst

jacksonville, Florida

A financial services company is seeking a Technical Support Analyst to join their team in Jacksonville, FL.


  • Must have at least a Bachelor’s degree
  • Experience supporting executives in a business professional environment with Office 365, Active Directory, SCCM, basic MAC support skills and Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the ServiceNow Ticketing System
  • Knowledge of:
    • Operating systems and utilities; Networking; Memory structure; Buffers and registers; Testing equipment; Network application interfaces; Hardware and software interfacing; Operational needs regarding data communications; User needs analysis; Data storage and security; Agency rules/regulations and policies/procedures computer hardware and software; Applications and user systems; Peripherals; Computer assembly
  • Ability to:
    • Follow through with problem resolution quickly and communicate status throughout resolution cycle; Communicate information/ideas to others, electronically, telephonically, on paper, or in person; Apply general rules to specific problems to come up with logical answers; Efficiently shift back and forth between two or more activities/sources of information; Troubleshoot data communication problems, provide assistance to end users, read, understand, and listen to communication from others; Recognize a problem; Follow multiple step instructions, combine pieces of information or specific answers to problems, to form general rules or conclusions
  • Skilled in:
    • Instructing, developing and implementing solutions to problems; Operations analysis; Solution appraisal; Identification of key causes; Systems evaluation; Technology design; Identifying downstream consequences; Time management; Management of material resources and management of financial resources; Troubleshooting; Testing; Critical thinking; Product inspection; Judgment and decision making; Effectively conveying information to others; Writing; Installation of hardware and software; Operation and control of equipment/systems; Repairing machines/systems; Equipment maintenance

Job keywords:

Files must be less than 2 MB.
Allowed file types: doc docx pdf.

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