Customer Service

somerset, New Jersey

This position will be working as a Customer Service Specialist for global manufacturer.
This is a full time permanent position, Monday thru Friday. As a customer service specialist, you'll interact and respond to customer inquiries, guide customers with our product or direct them to the correct department.
Core Job Responsibility

  • Respond to all customer requests internal and external in a professional manner, within 24 hours
  • This includes, but is not limited to, placing orders, requests for quotes, requests for samples, material return authorizations, issuing credits, ordering literature or directing to the appropriate department, expediting orders , quality complaints, and cross references
  • Managing multiple projects and the relationships with internal customers to identify and implement Customer Service initiatives to achieve business and departmental goals.

Order Entry:

  • Enter all orders accurately and timely, handling the appropriate portion of the department workload.
  • For faxed orders, check pricing, quantity, ship-to information, and special shipping instructions.
  • Maintain system comments with accuracy, by deleting any unnecessary or outdated notes.
  • Ensure order acknowledgement is sent, once the order is completed.
  • Maintain ail customer account data located within the ERP and CRM system.

Answering Phones and E-Mails:

  • Answer all phone calls, external and internal, promptly and in a friendly, professional manner,
  • utilizing the call observation guidelines.
  • Acknowledge ail emails the same day.
  • Change your voicemail and email to alert everyone when out of the office, including your backup information.
     

Operational Efficiency

  • Continue to evaluate work processes to improve effectiveness and efficiency.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests and explore opportunities to add value to job functions.
  • Maintain all customer data in the system, generating a proper audit trail, as corporate
  • guidelines and good business practice would dictate.

Qualifications

  • Must have the ability to make decisions, use independent judgment and analysis.
  • Experience with at least one EDI is preferred.
  • Strong verbal and written communication skills
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Composed, poised and professional demeanor
  • History of teamwork and willingness to roil up one’s sleeves to get the job done
  • The candidate must be proficient on Word, Excel and Microsoft Office.
  • Bilingual Spanish and big plus

Contact kcs@ostny.com for immediate interview. 

 

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